Basmati Indian Restaurant

I was not happy at all with my experience

I was not happy at all with "Basmati" because of below mentioned two reasons. (1) - It was my first day in Southampton and I landed there to order take away. I was asked while showing menu that "XYZ is costly thus I won't suggest you", How did staff knew how much money I was carrying in my wallet. How dare staff to comment on price stating me like the way I won't be able to afford that. I do not know the staff name but I could recognize him with his beard without moustache. He was so rude and told me like if ordering me to sit and wait. I might have banged on him to stating me that rudely that very moment but never wanted to create a scene for no good reason thus I kept mum. (2) - I ordered for some vegetarian dish but with Paneer (Cottage Cheese) in it. I was advised for "Saag Paneer" in Paneer dishes. I ordered Saag Panneer and Chick Peas as take away. At home when I tasted both dishes both were no good and wife slept hungry without eating anything. Saag Paneer was Spinach+ Cheese rather than Cottage Cheese which is actually called as Panneer. About Chick Peas those were just boiled chick peas with some shredded cheese toping on that. I was sad with this experience and wanted to share my feedback with restaurant thus I called Restaurant on immediate basis to share my feedback . First person who picked up my phone was sounded like the same staff about whom I talked above he told me "We will discuss on this next time you will come to restaurant , he told me he will explain me next time" I was more annoyed than call again , second person who picked up phone was very humble and apologised politely. i never wanted to discuss this with manager or some body else from staff and simply ignored going to Basmati in future. After few days I tried "Park Gate Tandori" and I sware till the moment I am in Southampton and want to dine out I would go only and only to "Park Gate Tandori" - It is small restaurant comparatively but excellent food and good staff. Thanks for reading, dba.rohit@gmail.com

By rohitsingla at 18:03 on 03/12/11